Contact us at any time, we have volunteers fielding this email account daily, excepting Sundays.  Though following are answers to a few common questions.

I cannot find an item in my order.

If you can’t find an item, it is a good idea to check with your club host as well as NOWBC customer service right away.  Occasionally items are just hard to find in the pile of food and your missing item ends up leftover at the end of the night, or two club members both report a mix-up (someone took the 1% instead of 2% milk and vice versa).  Often these mix-ups can be quickly sorted out and you reunited with your food!  If your item cannot be found though, NOWBC will credit your account.

What does the handwritten “NA” on my invoice mean?

The local food supply can be as unpredictable as nature itself, and NOWBC will not often substitute with non-local options and does not substitute with non-organic.  So, if NOWBC can not actually get an item you ordered for some reason (crop was smaller than expected or crop was bad, or supplier delivery into town was delayed, or supplier or NOWBC inventory sold out earlier than expected, etc etc) you will see the item marked with an “NA” (not available) or crossed out on your invoice and NOWBC will automatically record a credit on your account. If an item is missing and not marked on your invoice, please contact us right away to locate your item and/or to credit you any item not found.  You can deduct any credits from the payment you make for your order (or your next order if you’ve already paid for an item that could not be delivered).  View your account on-line by logging in and clicking on ‘My Account’.

How Do I Pay?

Payment is made to NOWBC and is appreciated on or before delivery day. You have three options:

1) On-line Bill Payment through your Credit Union:
On-line bill payment through VanCity or any other BC credit union is NOWBC’s preferred method of payment. Log on to your credit union account, go to the bill payment page and add NOWBC (or Neighbours Organic Weekly) as a payment vendor. You will also need your NOWBC account number, this can be viewed by clicking on ‘My Account’ while logged into our on-line market and will be on the invoice that arrives with your food. When you place an order and select ‘credit union online bill payment’ you will automatically be directed to a list of credit union links for your convenience, though you must select the vendor and enter the amount yourself, NOWBC is not directly linked to your CU’s web site.

2) INTERAC Online:
This option works for customers of BMO, RBC, ScotiaBank and TD-Canada Trust. Select this option when you check out your order and you will be directed to your bank’s online service to complete the payment. Its fully integrated, meaning the details of the transaction are passed to your bank. You can change the amount if you have an outstanding balance or credit.

3) Cheques:
You may pay by cheque and deliver to NOWBC either by leaving it at the delivery depot INSIDE THE ZIPLOCK BAG IN THE COOLER where bottle return forms are kept (NOWBC will pick-up the following week) or mail to:

NOWBC Co-op
145-1000 Parker St.
Vancouver, BC V6A 2H2